You'll receive an order confirmation email within minutes of purchase. Please check your spam or promotions folder if you don't see it.
Orders are processed within 1–3 business days and typically arrive within 7–14 business days depending on location.
Yes. You'll receive a tracking email once your order ships, allowing you to follow your package in real-time.
We can make changes within 1 hour of placing your order. Please contact immediately using the contact sheet below with your order number.
Orders can be canceled within 1 hour of purchase. Once processed, they cannot be canceled or modified.
We'd love to hear from you! Whether you have a question about your order, need product support, or just want to share your cat's story — we're here for you.
Please allow 24–48 hours for us to reply to your email.
Monday – Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed
Or fill out the contact form below, and we'll get back to you as soon as possible.